Service Level Agreements

Select Property Maintenance provides tailored solutions to meet the most demanding requirements of businesses and hotels in Lancashire and Cumbria for responsive repairs and maintenance.

Our Service Level Agreements (SLAs) guarantee we will respond to calls within an agreed timeframe, ensuring you maintain business continuity.   Most of us have been in a situation where a leaking pipe or weather damage has caused serious disruption.  To a business which relies on constant turnover, downtime can be devastating.  A hotel room or holiday home that you cannot let is a very costly proposition.  Select Property Maintenance maintains service provision for many prestigious hotels throughout the Lake District during emergency situations. 

Select Property Maintenance SLAs are now open to new customers.  For urgent repairs and unfortunate emergencies such as break-ins, vandalism, leaks, or fire damage, we can provide you with a guaranteed response time, which in turn guarantees piece of mind

Our service level agreements are defined by their response times and are available at the following four levels: 

Response Plan	Response Time	Cost per Annum
Bronze	24 working hours	Free!
Silver	12 working hours	£400
Gold	8 working hours	£800
Platinum	4 working hours	£1200

All costs are per annum and can be paid over the 12 month period